Return Policy

All returns must be authorized within 15 calendar days from the date of purchase. We are unable to accept returns on international orders. Damaged shipments must be reported to the carrier within five days of receipt.

Before returning any items, please email us at CustomerCare@Silkinimports.com or Call us toll free (866) 254-3698 for instructions and a Return Merchandise Authorization. (RMA)

Once the item (s) have been received and inspected, a full refund will be issued for the cost of the item (s), shipping cost are NOT covered in our return policy. Customers are responsible for the return shipping charges.

We will refund 100% on items that are returned in new condition with original packaging intact. We can not accept item (s) where the original packaging has been removed, the reason we can not accept these returns is although the item may not be damaged, we are not able to resale the item as new. We cannot accept returns for items that have been damaged in any way, unless the damage is due to a flaw in the product itself.

If you receive a damaged shipment, you must contact us, and you must report it to the carrier within five days of receipt of item (s).

We are not able to accept returns on international orders.

For large or wholesale orders, we charge a 10% restocking fee for returned item (s). This minimal cost only covers our fees to receive the order and restock the inventory. For questions about possible restocking fees, please contact us before returning your order.

Exchanges:

If you need to exchange a product (s), please email us at CustomerCare@Silkinimports.com or Call us toll free (866) 254-3698 for instructions.

Return Address:

SILKINIMPORTS
220 East Anderson St
Scottsboro Al, 35769

Customers are responsible for all return and re-shipping charges.

 Important:

Please carry insurance all returns, as we cannot assume responsibility for items that are lost or damaged while being returned. It is your responsibility to properly insure your package(s). The three major shipping carriers DHL, FedEx and UPS include insurance up to $100.00, Please make sure you carry the correct amount of insurance coverage to cover the item(s).

The US Postal Service does NOT include insurance, so we advise, if you use this service, that you please purchase this coverage.